- We cannot provide detectors, but the department will install or change the battery of a detector you have purchased. If you feel the detector is activating due to a true emergency, dial 911.
- Tax bills are due Sept. 1. However, bills are not delinquent until after Jan. 5 of the following year.
- Call Station 1 at 704-847-9400, Monday-Friday, between 8 am-5 p.m.
- No, we do not have the equipment to fill your pool.
- Contact Charlotte-Mecklenburg Utilities by calling 311. They are responsible for taking care of this problem.
- If you observe what appears to be activity not allowed by local zoning regulations, call Code Enforcement at 704-708-1232 or e-mail.
- Call Station 1 at 704-847-9400. We help hundreds of children celebrate their birthdays every year.
- The Town accepts cash, business or personal checks and money orders. Return checks are subject to a $25 service charge. Debit or credit cards are accepted by the Finance Department for business license and miscellaneous revenues. For programs and fees offered by the Parks and Recreation Department, the Crews Road Recreation Center and the Community and Cultural Arts Center, online payments are accepted with the registration of selected events.
- Like many governmental entities, the Town of Matthews operates on an annual financial year that is different from the calendar year; Jan. 1-Dec. 31. The fiscal year begins July 1 and ends June 30.
- The tax rate is $0.3025/$100 valuation.
- There are four ways to pay your taxes:
- In person: the Mecklenburg County Tax Collector Office is in the Robert L Walton Plaza at 700 E. Stonewall St., Charlotte. Hours are Monday-Friday, 8AM-5 PM.
- By mail: Make checks payable to City-County Tax Collector and send both the tax payment stub and check or money order to City-County Tax Collector, P.O. Box 32247, Charlotte, NC 28232-2247.
- By phone: call toll-free 1-800-533-0072 to use credit or debit card.
- By Web: go to www.charmeck.org/Deparments/Tax+Collections/Home.htm and navigate to “Pay Taxes Online” to pay by credit or debit card.