Department Welcome

The members of the Matthews Police Department welcome the opportunity to hear from you. Please let us know what's going on in your neighborhood, what more we can do to make our community safer, or how we can change this site in order to make it more helpful to you. If you cannot locate the information you need, or would like to provide comments or feedback to members of our department, please use the Contact Us section. Thank you for your interest in our department.   

Department Overview

The Matthews Police Department is staffed by approximately 85 full and part-time employees. Generally serving in one of four service divisions - Administration, Criminal Investigations, Patrol, and Support Services - our staff is committed to providing the highest level of service possible to our citizens. While our employees' work shifts vary from 8 to 12 hours, many still volunteer to assist organizations like Safe Kids, our Police Explorer' Post and the Lunch Buddies Program at our local elementary schools.   

The shared Mission of our staff is simple, but focused - "The members of the Matthews Police Department strive to promote a safe community by preventing crimes and reducing the fear of crime by our citizens, while treating all individuals fairly and with respect. Our members will demonstrate knowledge, courage and integrity while building partnerships necessary to enhance the safety of our community."    We recognize, however, that our members alone cannot keep our community safe - this requires the support and assistance of all members of our community. Through our Neighborhood Watch and Business Safety programs, and especially our Citizens Volunteer Corp, our goal is to establish partnerships throughout our community. We challenge you to get involved! 

Stay Informed! 

One great tool to stay abreast of urgent & public safety information about the Matthews community is by enrolling to receive messages through Citizens Observer. Messages about crimes, emergencies or traffic
problems can reach you through e-mail, text or social media.
Just enroll & select the types of messages you wish to receive - it's free! 
CITIZEN OBSERVER 

 

By signing up for CHARMECK ALERTS,  you manage how & when you receive local & county-wide emergency & public safety messages. Previously known as the 'Reverse 911' system, you now must register for this service, specifying the locations of your interest, the types of messages you wish to receive, and how you receive those messages - whether by phone, e-mail, text, or Twitter.  Registration is free & simple , but taking those 15 minutes to register may provide to be one of the most critical things you'll do to protect your family, your home or your business.

What's Happening:


 


FREE child safety seat installations and inspections are offered
every Wednesday from 8:00 am to 11:30 am.  No appointments are necessary and please allow at least 20 minutes per seat.  It is recommended that you bring your child with you, though that is not required.

When certified officers are available, we will provide this service at our station at any time; just call our department to assure that someone is available to assist you. For more information on child safety, or to see the calendar of events, check out the site of our partner - Safe Kids: Charlotte-Mecklenburg - by clicking on their logo image.

 

Tuesday, August 5th 
The goal of National Night Out is to enhance the safety of our community by bringing neighbors together and sharing community safety information & resources. Members of our police department will attend each of these citizen-hosted neighborhood events. If your neighborhood is interested in participating this year, or if you would just like more information about the program, just click on the logo (to the left) AND contact our Community Resource Officer
by e-mail or by calling him at (704) 841-6754.

 

 

Matthews Police Department
1201 Crews Road
Matthews, NC 28105
- Locate Us - 


   
Police Department Contacts

               Emergency
           (704) 847-5555

           Non-Emergency
           (704) 847-4069

        Fax: Dispatch Center
           (704) 847-0546


          Records / Reports
           (704) 841-6701
       Fax: (704) 845-5824
                    

   
  Criminal Investigations Division
           (704) 847-7755
        Fax: (704) 847-3287
                    

   Community / Safety Programs
           (704) 841-6754
                    

      Animal Control Services
            (704) 847-4069