Water and Sewer
The majority of the Town of Matthews water and sewer is provided by Charlotte Water
. They can be contacted by dialing 311 (local) or (704) 336-7600. A small portion of Matthews is served by Carolina Water Services of NC
. They can be reached at (800) 525-7990.
The Matthews Public Works Department provides street lighting on residential streets and thoroughfares through contracts with Duke Power and Union Power, depending on location. The Town budgets approximately $300,000 each year simply for lighting energy bills.
When street lights are out, citizens who use Duke Energy, can contact Duke Energy to report the street light outage at https://www.duke-energy.com/customer-service/request-light-repair
. If you use Union Power, you may contact the Public Works Department at 704-708-1240 or by e-mail.
Please provide your name, address, phone number and the specific location by address, of where the light is out. Also, let us know which power company is used in your neighborhood and we will forward this information to the correct power company.
The normal policy of both companies is to repair burned out lights within 5 business days, unless there are specific wiring problems. If underground wiring is an issue then the policy is up to 10 business days.
Citizens and subdivisions requesting new or additional lights may follow the Town Street Lighting Policy
to make these requests.
Union Power Cooperative
services neighborhoods and houses in the eastern corner of the Town as well as residences off of Sam Newell Road, north of Independence Boulevard. They can be contacted by phone at 1-800-794-4423.
The remainder of Matthews is serviced by Duke Energy
. For power issues in these areas please contact them at 1-800-769-3766.
Natural gas in the Town of Matthews is provided by Piedmont Natural Gas
. They can be reached at 1-800-752-7504. If there is a break in the gas line or other emergency, please get to a safe place and call 911.
Almost all traffic signals in Matthews are under the control of the
NC Department of Transportation (NCDOT). All issues relating to
maintenance, repair and timing are handled by the NCDOT. Exceptions are
the signals at NC 51 and Elizabeth, NC 51 and Alexander, Monroe Road and
Gander Cove Lane, and Margaret Wallace and Sam Newell, which are
controlled and maintained by the City of Charlotte.
Signal problems can be reported to the Public Works Department,
704-708-1240, where they are forwarded to the NCDOT or CDOT. Or,
they can be reported directly to the NCDOT at 704-982-1998 or Charlotte
signals can be reported to 311.