- Support Services Division
The Support Services Division supports the mission of the Police Department through many areas of responsibility. Those include such services as Emergency ommunications, Departmental Training, School Resource and DARE programs, Community Safety Programs, Animal Control Services, Fleet & Equipment Management, Citizen Volunteer Corps, the Reserve Officer Program and Off-Duty Employment coordination, On this and the associated pages you'll find more information about the twenty full-time, twelve part-time, and 20 Citizen Volunteers who provide these and a wealth of other services.
Captain David Dufresne - David started his law enforcement career with the Mecklenburg County Sheriff's Office in 1994. Since joining the Matthews Police Department in 1997, he has served as a Patrol Officer, Sergeant in both the Patrol & Criminal Investigations Divisions, and Division Commander in the Criminal Investigations, Patrol Division, and currently Support Services Division. He has attained a Bachelors Degree in Criminal Justice and a Master of Science Degree in Leadership and Organizational Change, and is a graduate of Session 251 FBI National Academy.
"I feel fortunate to work for a professional agency in a town that has become my home." - Captain David Dufresne
In addition to the services provided noted on the associated pages, the members of this division also provide for the following critical functions:
- Employee Training & Education: we provide a full-time police officer who serves as the department's Training Officer. He and his sergeant coordinate all employee training & education programs, He and his sergeant manage all of the department's training records, and serve as a liaison with our department's state-certified instructors, all of whom serve in various areas of the department. In addition to the eighteen-week Basic Law Enforcement Program all officers must complete, each officer must successfully complete the more than 50 annual training hours, though many far exceed that number of hours each year.
- Emergency Communications Division: serving as the critical link between the public, our officers, and other emergency providers, this staff of eigth full-time & roughly fifteen part-time certified Dispatchers provide a tremendous service 24/7. Each shares the responsibility of receiving all public calls for police and/or animal care services (more than 100,000 telephone calls annually), manage the dispatch of call information & data to our officers in the field, all while maintaining constant radio communications with our officers and those agencies we serve in a mutual aid capacity.
- Fleet & Equipment Management: the two members responsible for these critical functions assure the safe & uninterrupted operation of our police vehicles, radio systems, data systems, as well as efficiently managing the purchasing of all employee uniforms & equipment - they make sure the rest of us are safe & look good. With a fleet of 65 vehicles, and all of their associated emergency equipment, and an town inventory of 450 radios issued to four different town department, to all of the mobile data devices, emergency equipment & uniforms, this is more than a full-time job.
So as you can see, the members of this division not only provide a life-critical role, they do so in an outstanding fashion.