Why should I take the time to submit a compliment or complaint?
A citizen compliment or complaint causes the police to examine the service we provide to our community and make the necessary improvements in the way we provide those services.
When you send a compliment it lets us know we are doing a good job and helps us to recognize those officers and staff for the excellent work they do.
When you send us a complaint we can examine our procedures and practices and improve our service.
If I file a compliment what will happen?
The incident and circumstances will be evaluated and at a minimum a notation will be filed in the employee's personnel file or the employee may be nominated for an intradepartmental or an external award.
If I file a complaint what will happen?
Your complaint will be documented on a complaint form and if it is not resolved immediately it will be assigned for an inquiry. If it is determined to be a minor violation it will remain an inquiry; if it is considered a violation that may lead to discipline it will be assigned to a supervisor or the Internal Affairs unit and investigated. The investigation will be reviewed by the chain of command to determine any action taken.
Your complaint will have no impact on any charges placed against you. Criminal and traffic charges must be resolved by the courts.
What will happen to the employee?
If it is determined the employee violated our general orders or procedures, he/she may receive additional training or discipline. Specific disciplinary actions are considered personnel actions and remain confidential.
Each complaint will be investigated and appropriate follow up actions taken. You will be notified of the closure of the investigation by mail. You will not be notified of personnel actions taken on employees.
Resolved at Intake: The situation is not a violation or can be resolved without disciplinary action.
Sustained: The allegation is supported by sufficient evidence.
Not Sustained: There is not sufficient evidence to support the allegation(s).
Exonerated: The incident of the complaint did occur but was justified, legal, and proper.
Unfounded: The investigation has determined that there are no facts to support that the incident of the complaint actually occurred.
Administratively Closed: The department determined that it is inappropriate or unnecessary to proceed with further investigation or disciplinary proceedings.
If you wish to proceed, please fill out the form below.